Privacy Policy

1. Information We Collect

• Contact details — name, phone number, WhatsApp number, email address, and country of residence, provided when you enquire about a tour.
• Message content — the text of messages you send us via WhatsApp or other channels, used to understand your travel requirements.
• Travel preferences — travel dates, group size, destination interests, and any other details you share during the enquiry or booking process.
• Quote interactions — whether you viewed, accepted, or declined a quote we sent you, along with the approximate date and time.

2. How We Use Your Information

• To respond to your enquiry and prepare a personalised tour quote.
• To manage your booking and coordinate logistics.
• To contact you with updates relevant to your enquiry or booking.
• To improve our services and internal processes.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp Messaging

When you message us on WhatsApp, we receive your phone number and display name as provided by the WhatsApp platform (Meta). This data is used solely to create and manage your tour enquiry. Our use of the WhatsApp Business API is subject to Meta's Business Policy.

4. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL) with access restricted to authorised team members only. We use industry-standard encryption in transit (HTTPS/TLS) and at rest.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at: